Return Policy

Here's a return policy for Sexy Lingerie website:

  1. Eligibility: We accept returns for eligible items within 15 days of the delivery date. To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags attached.

  2. Return Process: To initiate a return, please contact our customer support team with your order details and reason for the return. We will provide you with a return authorization and instructions on how to proceed.

  3. Return Shipping: The customer is responsible for the return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of the item.

  4. Refund or Exchange: Once we receive the returned item and verify its condition, we will process either a refund or an exchange, based on your preference. Refunds will be issued to the original payment method, and exchanges will be processed for items of equal or lesser value.

  5. Non-Returnable Items: For hygiene reasons, certain items, such as panties, hosiery, and intimate accessories, are non-returnable unless they are defective or incorrect.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We may request supporting documentation, such as photos, to assess the issue. We will either replace the item or provide a refund, including the return shipping costs.

  7. Final Sale Items: Items marked as "Final Sale" are not eligible for returns or exchanges unless they are defective or incorrect.

  8. Refund Processing Time: Once your return is received and approved, refunds will be processed within 5-7 business days. The actual time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

Please note that this return policy is a general outline and may vary slightly based on the specific policies of the sensual lingerie website. We strive to provide a hassle-free return experience and ensure customer satisfaction. If you have any further questions or require additional assistance, please reach out to our customer support team.